Shipping Policy – Tacciio
At Tacciio, we are committed to delivering your furniture safely, efficiently, and on time. This Shipping Policy outlines how we process, ship, and deliver your orders across Kenya.
Order Processing
All orders are processed after full payment confirmation.
Orders are handled during business hours (Monday to Saturday).
Once your order is confirmed, our team will contact you to arrange delivery.
Delivery Locations
We offer delivery services across:
Nairobi and surrounding areas
Major towns across Kenya
Whether you shop online or in-store, we ensure your furniture reaches you conveniently.
Delivery Timeframes
Nairobi & Nearby Areas: Typically within 1–3 business days
Outside Nairobi: 2–7 business days depending on location
Delivery timelines may vary depending on product availability, order volume, and logistics arrangements.
Shipping Charges
Delivery fees are not fixed and depend on:
Your location
Size and weight of the furniture
Exact delivery cost is provided upon inquiry or at checkout.
Delivery Requirements
To ensure smooth delivery:
Provide an accurate delivery address and active phone number
Ensure someone is available to receive the order
If delivery fails due to incorrect details or unavailability, additional transport charges may apply for redelivery.
Delivery Confirmation
Upon delivery, you (or your representative) will be required to inspect and sign to confirm the items are received in good condition.
Third-Party Transport
If you arrange your own transport:
You must provide official details (driver name, ID, vehicle registration)
Tacciio will not be responsible for any damage or loss once goods are handed over to third-party transport.
Delays & Exceptions
While we aim for timely delivery, delays may occur due to:
Incorrect delivery information
Weather conditions or unforeseen circumstances
High order volumes
We will always communicate any delays and keep you updated.
Contact for Delivery Support
If you have any questions about shipping or delivery:
📞 Phone/WhatsApp: +254 705 288 974
📧 Email: sales@tacciio.com
Summary
✔ Full payment required before delivery
✔ Delivery available across Kenya
✔ Flexible delivery charges
✔ Safe and confirmed handover process
